Refund policy

Cyra Refund Policy

At Cyra, we are committed to providing high-quality products and a smooth customer experience. Please read our policy carefully before making a purchase.

30-Day Refund Window

We offer refunds within 30 days of the delivery date. Requests made after this 30-day period will not be eligible for a refund under any circumstances.

No Returns Policy

Cyra does not accept physical returns of any products. Instead, we assess refund requests based on eligibility criteria. Customers are not required to send items back unless explicitly instructed by our support team.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The request must be submitted within 30 days of delivery
  • You must provide valid proof of purchase (order number or confirmation email)
  • The item must fall under one of the acceptable refund reasons listed below

Acceptable Reasons for Refunds

Refunds may be approved under the following circumstances:

  • The item arrived damaged or defective
  • You received the wrong item
  • The item is significantly different from its description or advertised features

Non-Eligible Refund Requests

Refunds will not be issued in the following cases:

  • Change of mind after purchase
  • Incorrect sizing or personal preference
  • Minor variations in color, texture, or appearance due to screen differences
  • Requests made after the 30-day window
  • Items reported as lost or stolen after confirmed delivery

Refund Review Process

Once your request is submitted:

  • Our team will review your claim and may request additional information (such as photos or videos)
  • You will be notified of the outcome within 3–5 business days
  • If approved, refunds will be issued to the original payment method within 5–10 business days

Fraud Prevention

Cyra reserves the right to deny refund requests that appear fraudulent, abusive, or inconsistent with this policy. Repeated refund claims may be subject to further review.

Contact Us

To request a refund or get assistance, please contact us at:
Cyra@gmail.com

Please include your order number and a detailed explanation of your issue to help us process your request efficiently.